IoTReady - Common FAQ For Serial Labeling Devices

Labels are not being generated

1. Check if the weight is showing up (last line in the LCD) when PLU code for an item is entered.
2. Note that for pieces items, the weight will not show up on the display.
3. Make sure the printer is not in an error state and test the feed button in the printer

Labels are being print after some delay

1. Make sure the weight is stable, and no external inputs are affecting the weight
2. Make sure the weighing scale is in raw mode (check weighing scale config).
3. Please try updating the printer firmware (Click here to download printer firmware update guide).

Weight not showing up on IoT display / no prints when placing packages

1. Check weighing scale cable connection.

Date not changing on device

1. PLU not updated.
2. Network connectivity 

Only one print is triggered (followed by beep sounds for the rest of the prints)

1. Switch off and on the printer and try again.
2. Check with another working printer.

Prints many blank labels after one label is print

1. Clean printer feeder.

PLU code not found for an article

1. Check if the price list has been updated for your specific warehouse and also if price exist for the specific article.

Blank prints

1. Check the printer power supply and make sure the printer is powered with a 24V power supply.

Pieces labels not generated without weight

1. Contact IoTReady Support team for enabling "Skip Weight For Pieces" for your respective warehouse.
2. Do PLU update after confirmation from the support team.

Display not showing up properly

1. Check the printer power supply.

Green LED doesn't show up after device is booted up

1. Check weighing scale cable connection.
2. Check if Wi-Fi is connected and internet access is available.