Labels are not being generated
- Check if the weight is showing up (last line in the LCD) when PLU code for an item is entered.
- Note that for pieces items, the weight will not show up on the display.
- Make sure the printer is not in an error state and test the feed button on the printer.
Labels are being printed after some delay
- Make sure the weight is stable, and no external inputs are affecting the weight.
- Ensure the weighing scale is in raw mode (check weighing scale configuration).
- Please try updating the printer firmware.[Click here to download printer firmware update guide].
Weight not showing up on IoT display / no prints when placing packages
- Check the weighing scale cable connection.
Date not changing on device
- PLU not updated.
- Check network connectivity.
Only one print is triggered (followed by beep sounds for the rest of the prints)
- Switch the printer off and on and try again.
- Test with another working printer.
Prints many blank labels after one label is printed
- Clean the printer feeder.
PLU code not found for an article
- Verify if the price list has been updated for your specific warehouse.
- Ensure the price exists for the specific article.
Blank prints
- Check the printer power supply and ensure it is powered with a 24V power supply.
Pieces labels not generated without weight
- Contact the IoTReady Support team to enable "Skip Weight For Pieces" for your respective warehouse.
- Perform a PLU update after confirmation from the support team.
Display not showing up properly
- Check the printer power supply.
Green LED doesn't show up after device is booted up
- Check the weighing scale cable connection.
- Ensure Wi-Fi is connected and that internet access is available.